Frequently Asked Questions

Where are you located?
Canaan Online is located in Israel.

Do you ship to my country?
We ship to most countries worldwise, if your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

Are your products kosher?
Holy products such as Talis, Tefillin and more are kosher and come with a certificate.

How do I know that my order has been received, processed and shipped?
After shopping at our store, You will be able to log in to "Your account" and check your order status at any time.

Are your prices in US dollars?
Yes.

What procedure am I to follow if I receive damaged goods or am not satisfied with the goods that I receive?
Please read our return policy.

When am I charged for my order?
You are charged the day that you place your order.

What is normal delivery time before goods are dispatched?
Most goods are dispatched within 3 working days. In the event that your order will be dispatched in more than 3 days, we will inform you by email.

Do your prices include import duties?
All of our prices are excluding shipping and any customs or import duties that may be applied. As every country has their individual demands, we suggest that you investigate this point prior to making any purchase.

How secure is your site?
We are using the latest industry standard of Internet security, SSL with PCI DSS certified payment page. We regard both the security and privacy of our customers with highest regard and will continuously update our security measures accordingly to ensure that our customers are protected.

Do you keep my credit card details?
No, for security reasons, we do not keep the details on our database.